Attention all Dell laptop owners. Contact Dell Battery Replacement Hotline at 1-866-342-0011, if you purchased your laptop between April 2004 and July 18, 2006 (check detail info below). By the time you’re reading this post, the website https://www.dellbatteryprogram.com/ should be alive and kicking. Dell’s Sr. VP of Mobility Product Group sends out a sincere apologies. It’s important to note that before we start finger pointing – these batteries were outsourced to Sony. They should share in the blame as well. Click through for more details.
Potentially affected batteries were sold with the following models of Dell notebook computers or separately as secondary batteries:
- Latitude: D410, D500, D505, D510, D520, D600, D610, D620, D800, D810
- Inspiron: 500M, 510M, 600M, 700M, 710M, 6000, 6400, 8500, 8600, 9100, 9200, 9300, 9400, E1505, E1705
- Precision: M20, M60, M70, M90
- XPS: XPS, XPS Gen2, XPS M170, XPS M1710
There is a two (2) step process to identify if your battery is affected:
- Check if your battery model MAY be affected. If your battery is not listed, you are not affected.
- Check if your specific battery PPID (Dell Part Piece Identification) is affected. This step is necessary to identify if your battery is affected. Only some batteries within each model are affected. If the battery is subject to this recall you will be automatically connected to a replacement order form.
Step 1: Is your battery model affected?